FREQUENTLY ASKED QUESTIONS
What are credits?
One credit buys you any single class or gym session. The more credits you purchase, the cheaper it gets. 1, 10 or unlimited!
Do you have changing and shower facilities?
Southwold: not yet, we are working on it!
How do I book a gym session?
One session costs just £7, 10 sessions cost £60 and unlimited sessions cost just £35 per month. We also have unlimited class, gym and personal training memberships available through our Prices page.
If you are not an experienced gym user, you are very welcome to use our facilities but you must first book a personal training session (introductory session half price, just £17) to create your training programme and familiarise you with the equipment. Please get in touch through our Contact Us page or call us on 01728 454350.
When booking a gym session, am I limited to just 60 minutes?
The allocated time slots are to control the number of people in the gym at any given time. Provided it isn’t too busy, you can stay as long as you want to within our working hours. If numbers rise above the maximum number for that session (normally 4), then users who have overstayed their original time slot will have to vacate the gym.
What gym equipment do you have?
- Wolverson Black Series power rack with pull-up bars.
- Wolverson Byson powerlifting/weightlifting hybrid bar with 155kg of bumper plates.
- Wolverson Green Beast beginners (8kg) weightlifting bar.
- Jordan studio bar and weights.
- Weights benches.
- 1-30kg dumbbells.
- 4-16kg kettlebells.
- Life Fitness 180kg leg press.
- Bodycraft HFT Cable Machine
- 4 x TRX Pro suspension training systems.
- 4, 6, 8, 10 and 12kg ViPRs.
- Life Fitness 95Te treadmill.
- Life Fitness 95Xe cross trainer.
- Life Fitness summit trainer.
- Life Fitness 95Ce exercise bike.
- WaterRower Natural rowing machine.
- Keiser M3i indoor cycling bikes.
- Battle rope.
- Geezers Boxing Pro punch bags.
- 10 and 20kg RDX power bags.
- Plyometric box.
- Exercise bands.
- Reebok Steps.
What is your cancellation policy?
If you leave a class or cancel a PT session/massage at least 6 working hours before it begins, your credit will automatically be refunded.
If a class has fewer than 3 people booked on by 9pm the night before, we might cancel the class – if this happens, we will always let you know by text or email.
What if the class i want to book is already full?
Please use the Join Waitlist function. If a place becomes available more than 30 minutes before the class begins and you have a valid credit on your account, you will automatically be added to the class – we will send you an email confirming this. If a place becomes available and you do not have a valid credit on your account, you will be sent an email offering you buy a credit and book the place – if you do not respond to the email within 15 minutes, the place will be offered to the next person in the list.
Can I bring my son/daughter with me?
11-15 year olds are very welcome to join our classes provided that they are accompanied by an adult. You can set up a family account through by following instructions in the FAQ below.
We also offer kids classes for under 11s, usually during Easter and Summer holidays, please check our latest timetable.
Can I book classes for friends or family?
Yes! You can add a friend or family member to your account by following these steps:
Register or sign in > My Account > Add a child
This will allow you to buy classes and book classes for each other but it does not allow you to share credits.
If you get stuck, please let us know and we happily set this up for you.
Am I fit enough to try a class?
Yes you are! Unless you have a medical condition that prevents you from conducting exercise, all of our classes are designed to be fun, effective and safe for all fitness levels and abilities.
If you don’t yet have the confidence to try a fitness class, or if you prefer a more private and bespoke experience, we strongly recommend that you try personal training – it is much more effective and better value for money than you might imagine.
How do I set up my indoor cycle?
Your instructor will be very happy to help you set up your bike correctly, just turn up a few minutes early for your class.
You could also watch this video created specifically for our Keiser M3 bikes: